Terms and Conditions
General Terms and Conditions
Your interaction with our website, those managed by Best Driving School London Ltd. and or our Company Best Driving School London Ltd. will imply that you have availed yourself of our terms and conditions as depicted below. If you are not in agreement with our terms and conditions/or have any queries please write to our admin staff and highlight any concerns you may have.
Disclaimer.
We are not part of the DVSA or affiliated with the DVSA. Our instructors are DVSA-approved. Our professional test checkers use the DVSA driving school portal to set up theory tests and driving tests.
Outside Contractors and Service providers.
We accept that if you contract with us as a service provider you have read these terms and conditions (and in as far as they relate to you) and that unless otherwise stated have accepted them and are contracted into them.
Best Driving School London also records calls from time to time from entities who offer/provide us with goods or services. Entities that provide us with services agree that these calls may be referred to in cases of disputes or differences of opinion and are admissible by law.
Best Driving School London does not record all these conversations and may only have records of some of them.
Outside contractors or service providers may request copies of the recorded conversations if they exist.
Please ensure you read the full terms and conditions as published here so that you may avail yourself of those that relate to you as a contractor or service provider.
Your privacy is very important to Best Driving School London.
Our complete Privacy Policy can be found here: https://bestdrivingschoollondon.com/privacy-policy/
Your privacy is very important to us. We have a strict policy with regard to any information that we hold concerning our users, clients and instructors.We have various methods of collecting email addresses of interested parties to our services. If you have provided us with your email address we undertake (concerning data protection) that we will not disclose your email address or any personal information to any third parties. You must also be aware that if you have provided us with your email address on any of our websites, or directly to our client managers, we will send you mail shots regarding our products and services. You are welcome to unsubscribe or notify the company if you do not wish to receive this information or be on our mailing lists. You may contact our office to unsubscribe or simply do that from any of the emails that we have sent you as part of a bulk mailing.
You can unsubscribe directly here: https://bestdrivingschoollondon.com/unsubscribe/
Solving Problems for you. (Complaints Procedure)
Please do not shirk from contacting us if you have anything that we can help with. We will not ignore you and it is important to us at Best Driving School London to resolve any difficulties you may be facing where we can be of service. We will listen, read, think and help where we can. Please use the contact form here : Link to contact form - and head the form Complaint.
Website Disclaimer - Clarification on Service Costing.
Please note costs and services displayed on this website are indicative and may change from time to time without notification or being noted on the website. Our client managers will, after consultation with the client (student), provide costing in accordance with the requirements of the client (student). Course and service costs can be obtained in writing and may differ from what is displayed on the website. It is agreed by the parties that quotes provided in writing are binding between the parties. Further cancellation or partial charges may differ from the original quote if the overall quote is not accepted by the client (student). The original quote will be valid for a period of 30 days from the date it had been offered.
General Terms and Conditions
On agreeing to take driving lessons from Best Driving School London and/or purchasing our services or products and/or contracting to provide us with goods or services, you agree to our Terms and Conditions. Best Driving School London reserves the right to alter or amend the Terms and Conditions, fees and requirements. It is your responsibility to clarify any points that are vague or not understandable to you.
Please be aware that our services are of a consultative and expert form. When you as a client contact Best Driving School London and interact in any form with our client managers and staff they will immediately start arranging your course on request. Once you have paid a deposit and/or instructed Best Driving School London our client managers and staff will be using our facilities and expertise to make arrangements, bookings, record data and communicate on your behalf. Please be aware that these services will immediately have cost implications on your account.
When you book theory tests, driving lessons, PASS guaranteed courses, intensive driving courses, automatic intensive driving courses, Guaranteed PASS automatic intensive driving courses, driving test cancellation booking services, driving test booking services and or any other services offered by Best Driving School London, you enter into an agreement and appoint Best Driving School London to act as your agent with immediate effect. You agree to; receive driving lessons from an instructor franchised to us or pre-approved by Best Driving School London, us making arrangements for evaluation lessons, us booking theory tests on your behalf as and when required, our booking and cancelling practical driving tests as and when required and/or provide you with other services. On instructing Best Driving School London you agree to our Terms and Conditions and accept them in full as published from time to time on our website.
Quotes provided by Best Driving School's staff will be valid for a period of 30 days only unless the quote is in terms of a special or promotion by Best Driving School, if so the Terms of the Special or Promotion will take precedence. Quotes provided by Best Driving School staff and or quotes in terms of specials and promotions will be adjusted accordingly, with the amended amount charged, should the DVLA practical or theory test fees changes, irrespective of the 30 days period stated above.
Driving lessons and intensive course fees are payable in advance, at the latest on the day before the lesson. All intensive driving courses, PASS guaranteed courses, guaranteed PASS courses, 'crash courses', assessment, mock tests and evaluation lessons and/ or intensive lessons have to be paid in advance. Test Booking fees, for theory tests and practical driving tests, need to be paid in advance. If Best Driving School London elects to make these payments on behalf of the student before having received any funds, the student needs to effect payment within 24 hours of the said booking. The DVSA test fees will be charged at the rates imposed on Best Driving School London and the student agrees to reimburse Best Driving School London accordingly for the test fees as well as administrative fees for providing the service.
- Driving lesson and driving course fees may be amended in specific instances, including but not limited to,
- replacing the driving instructor, where the driving instructor charges a higher rate per lesson
- a course conducted over a period longer than 90 days
- significant changes in fuel prices
All evaluation lessons, assessments and test fees and or test arrangements are to be paid for in full at least 24 hours in advance of the actual date/test. Any test bookings need to be paid in full 3 clear working days before the test date, and cleared into Best Driving School London's account on or before 4pm on the 3rd working day. The only exception is a short notice test, the fees would be payable at least 24 hours in advance o the test date. Best Driving School London reserves the right to cancel any tests/services that have not been paid for fully in advance. The client will be liable for any and all such costs that have been incurred and not paid by the client timeously. Once the client has accepted a booking, be that theory or driving test lessons or evaluation and assessment lessons, the client is liable for all fees and costs associated with such booking and work done on behalf of the client. Furthermore, the client will be liable for all costs incurred in recovering the debt so incurred by the client. The client accepts that invoices/monies due may be adjusted in accordance with DVSA test fee changes. Changes in money due may alter as a result of Saturday or after-hours test bookings on behalf of the client.
We will not disclose or use any information provided to us to any third parties. When a student provides us with the necessary information that is needed to make bookings on their behalf the student accepts that we need to disclose this information to the Driver and Vehicle Standards Agency (DVSA) and the relative authorities to enable us to act as the agent for the student. The student acknowledges and accepts that we may use our address and details on behalf of the student. The student accepts that our appointment as agent authorizes us to act as the full legal representative of the student as far as the DVSA and DVSA are concerned. The student also agrees and fully authorizes us that we have the right to book tests, (theory and or practical driving tests) cancel tests and move tests on behalf of the student at our sole discretion.
If a guardian, parent, partner, brother or sister provides us with information in regard to a student, instructs us or makes a payment on behalf of a student they agree to be jointly and severally liable, and accept these terms and conditions as applicable to themselves and the student. Instructions given by guardians, parents, partners or direct associates, concur that they have the necessary authority to act on behalf of the student and incur liability and acceptance of our terms and conditions upon themselves and the student.
We do record telephone conversations from time to time for training and contractual referral purposes. Because it is of paramount importance for us to work under the instructions given to us by our clients it becomes necessary to record the telephone conversations between the client and the operator. Best Driving School London also records calls from time to time from those entities who provide us with goods or services. Not all our calls are recorded but the operator will not necessarily inform you, the client if he or she records the call. Please be aware that we may if necessary produce such recorded calls in case of queries or for contractual matters. By not opting out of having the calls recorded, informing the operator that on each specific occasion that you do not wish to have the call recorded, you the client, therefore, agree that calls may be recorded and may be referred to for contractual purposes by Best Driving School London if necessary. The client may request in writing if he/she requires copies of such recordings, should they exist. Best Driving School London by inference does not undertake to record all or any specific discussions between the client and Best Driving School London.
Not all our calls are recorded but the operator will not necessarily inform you, the client if he or she records the call. Please be aware that we may if necessary produce such recorded calls in case of queries or for contractual matters. By not opting out of having the calls recorded, informing the operator that on each specific occasion that you do not wish to have the call recorded, you the client, therefore, agree that calls may be recorded and may be referred to for contractual purposes by Best Driving School London if necessary. The client may request in writing if he/she requires copies of such recordings, should they exist. Best Driving School London by inference does not undertake to record all or any specific discussions between the client and Best Driving School London.
Best Driving School London by inference does not undertake to record all or any specific discussions between the client and Best Driving School London.
Any extraneous or external costs incurred by/on your account are payable by you. These extraneous costs may include DVSA theory test fees, practical driving test fees, insurance costs, finance and or credit and debit card charges, bank charges, test booking costs, test cover charges and administration charges. The list of charges is not exhaustive but is only by way of example.
We cannot be held responsible for payments made by you to your instructor or payments made regarding an offer or tariff which does not appear on our site. We strongly suggest that you make any and all payments directly to Best Driving School London.
Where we accept work from instructing agents outside our organisation, the client and instructing agent are jointly and severally liable for the associated fees and costs. The instructing agent and client agree; (1) to abide by our terms, conditions and fee structures, (2) our terms, conditions and fees take precedence over any and all other terms, conditions and fee structures privately agreed between the client and his instructing agent.
A clear two working days' notice is required for cancellation of a lesson or lessons (48 hours). If the required notice is not provided, you will be held liable for the said lessons, cancelled or not attended without the prerequisite notice. If you cancel a pre-paid driving lesson without the required notice, your account will be debited with the cancelled lesson fees. Instructors have to book space in their diary for your lessons AND you are employing a professional driving consultant for the time set aside. The driving instructor reserves the right to enforce, waive or amend the cancellation charge.
A cancellation fee of 13% and any costs that have been incurred in the form of bookings and administration fees are payable on all intensive Courses cancelled after booking the same. The cancellation invoice will reflect the fees incurred in as far as bookings and administration fees that have been incurred by the work done for the client and a further 13% of the cost of the cancelled course. (Also see booking fees below)
If a block booking is cancelled a cancellation fee of 13% is payable on the value of the Lessons paid for under the block booking and not on the discounted value of the Block booking. If any of the lessons that fall within the block booking have been completed they are charged at the original fee rate and not at the reduced rate average of the block booking.
Refunds are processed over a period of 45 days. On cancellation, we need to verify with the various departments and instructor/s what services were used by the client and what amounts are due to expenses incurred by the actions of the client. Cancellations are to be requested in writing and the matter is then referred to Best Driving School London's accounts department for reconciliation.
Booking fees, admin charges and any client engagement fees and charges are not refundable.
Best Driving School London Ltd. reserves the discretion to enforce, waive or amend the cancellation charges and fees.
All clients, students, and instructing agents agree unconditionally that on default of any payment due in terms of Best Driving School London's 'Terms and Conditions, they will carry and be liable for all administrative and legal costs for the recovery of outstanding debts.
If a client or student incurs any erroneous costs or additional charges that require additional engagement and work by the staff and instructors of Best Driving School London or due to false or unfounded allegations that require engagement and administration time by Best Driving School London staff and instructors they (student/client) agree to pay any and all time, administration and costs (internal and external) associated with such actions. You, the student/client, further agree that any and all costs associated with the administration and recovery of all fees so incurred for tuition and administration are for your account and that this includes any and all costs associated with the recovery of any fees due. Best Driving School London undertakes to notify the student/client and keep a proper record of such costs incurred on behalf of the client/student.
The student agrees that Best Driving School London may publish any photographs or videos that have been taken by Best Driving School London or its instructors. These photographs and videos become the exclusive possession of Best Driving School London. The photographs and videos so captured will be used for promotional and internet purposes only. Best Driving School London will not be restricted in its discretion as to how these videos and/or photo-graphical material is used. If the student does not wish to have this material used he is to contact Best Driving School London in writing to discuss the situation timeously.
Once a practical driving test or theory test has been locked in and confirmed by the student, the student is liable for all the costs relating to the practical driving and/or theory test. A practical driving test and/or theory test cannot be cancelled without incurring costs unless there are three clear working days leading up to the driving test. Best Driving School London undertakes to do everything within its ability to assist the student in completing his driving course and the hours required leading up to the test. Best Driving School London cannot be held responsible for the mechanical breakdown of the instructor's car nor natural occurrences that may be assigned in legal terms to force majeure during the tuition period leading up to the test.
Test Booking Services
Best Driving School London will do everything in its power to arrange tests (Theory and Practical driving tests) according to the student's requirements. If Best Driving School London has successfully booked 5 (five) or more tests according to the student's requirements, under the same cycle, then it will be deemed by the parties that Best Driving School London has executed its responsibility under the contract. This is subject to the student having successfully communicated any changes to the driving tests at least three working days in advance of the practical driving test in each instance. Any further changes to driving test bookings within the highly changed cycle will be subject to a £20 (twenty pounds) charge per further booking. If a student, in a course or on booking services has accepted and confirmed a test booking and then wishes to change the booking then a further £20.00 will be applicable, provided this is not within the 3-day mandatory cancellation period limit. If a student has been offered a driving test which falls within their specifications, as provided to Best Driving School London, and they then cancel the service or course, they will be held liable for the full costs. The exception to the above is, should the client notify BDS, before the expiration of the 3 working day’s notice required by the DSA that they no longer require the test so accepted, allowing BDS to cancel the test, the client would incur a £15 administrative fee only. Notification of the test cancellation needs to be communicated to the Client’s Client Manager during working days, office hours, weekends are excluded.
Driving Test Attendance - Onus on the Instructor
When a student is scheduled for a driving test. The student agrees that in all circumstances, the instructor has the exclusive right to withhold his or her car for the driving test if he/she deems the student will endanger himself/herself or the vehicle and/or the examiner in question. The driving instructor engaged by the student, through Best Driving School London, will make every attempt to notify the student, of his/her possible intention that he/she may withhold his car for the driving test booked. The onus as to whether the driving test goes ahead in the instructor's car is solely at the discretion of the instructor presenting the student for the said driving test. Provided there is sufficient time when notified by the instructor that he/she may make an impending withholding decision, the student may make an appeal for an evaluation to the administrative staff of Best Driving School London Ltd. Unfortunately, this is not always possible if it is too short notice prior to the driving test. The onus as to whether the driving test goes ahead or not in the instructor's car is subject to the instructor agreeing to provide his/her car to be used by the student for the test. The instructor may withhold his/her car at any time prior to the driving test and/or may terminate the test at his/her discretion if he/she is present in the car during the driving test.
If the student is in any doubt as to whether the instructor will allow him to use the car for the said driving test, the responsibility for avoidance of doubt falls on the student. The student must approach and get clearance from the instructor for the use of his car for the driving test booked.
If any questions arise as to the possible withholding of the car for the driving test the student must immediately contact Best Driving School London's administrative staff to clarify any misconceptions which may arise from such situations. This does not deter from the decision right of the instructor to withhold his car for a driving test or terminate a driving test if he so deems fit.
If the instructor is in any doubt as to whether the driving test should proceed in his/her car or not he/she may ask the student to be present during the driving test. If the student refuses the instructor's presence during the driving test the instructor may under these circumstances refuse the use of his/her car for the said driving test.
Driving Test procedures and Cost
It is standard practice for Best Driving School London to allocate four (4) hours on the test day to facilitate picking up, a warmup drive, the driving test itself and a debrief and drop off after the driving test. Our invoices accurately reflect the charges applicable to each individual course. The hours for the driving test are not listed separately on our invoice but are included in the overall hours of the course. It may be necessary for the driving instructor to increase or decrease the number of hours allocated on the day of the test. In circumstances where adjustment is required, the number of hours allocated to the driving test, taken from the overall hours on the invoice, will be discussed with the client beforehand. If this matter has not been raised by any of the parties involved in the administration, management and tuition of the course the standard practice of four (4) hours will be applied towards the driving test. As there are various variables in and around the day of the test, it does not necessarily mean that the full four (4) hours will be spent by the client with the instructor and his car. If the hours expended on the driving test are less or more than four (4) hours, then unless by prior arrangement, the bill for the driving test remains at four (4) hours.
Confirmed Test booking Cancellation procedures
In cases where a student has confirmed and accepted a practical driving test or theory test and he/she wishes to then cancel or change the test date, the following terms are applicable. The student must effect the change 3 (three) clear working days before the test date to avoid liability. Working days for purposes of this definition will not include public holidays or Saturdays and Sundays. Changing or cancelling a test which has been previously confirmed requires email or text message (in writing) confirmation from a Best Driving School London client manager. The onus is on the student to make sure that the test cancellation or change is confirmed back by the Best Driving School London Team in writing. If the student has not had this confirmation then the student can still be held liable for late cancellation and will need to carry the costs so incurred.
Notices
For the purposes of serving notice, the address given for correspondence will be deemed as the serving address for all notices in regard to the recovery of fees and costs. If any client or entity wishes to use an alternative address or amend his address, he is to serve written notice on Best Driving School London at Queens Lodge, ( Link to full address as depicted on the Contact Page) for such change.
It is agreed that mobile phone communication in the form of text messages will be deemed contractual and can be awarded the same value as any other form of written communication.
Replacing the Instructor
You may alter or replace your Instructor within Best Driving School London without incurring any penalty provided we have an alternate instructor working your area. Alternatively, you may elect to travel to meet an instructor for a lesson/lessons to accommodate your learning experience.
Home Pickup / Meeting with the Instructor
We do not guarantee home pickup. Best Driving School London will do everything possible to arrange home pickup for the students. However, this is may not always possible due to the location in which the student lives, traffic conditions or the availability and location of the instructor. Best Driving School London will always try to get the students driving lessons and course arranged at the closest and most suitable driving test centre. If the student requires home collection the student must inform Best Driving School London of this at the outset when the arrangements for the course are made. Please note that Best Driving School London cannot guarantee home pickup even under these circumstances.
Free Evaluation Lessons
Please note that free evaluation lessons and free test bookings are subject to you having signed up for a full course with us. If you elect not to take a Guaranteed Pass course or intensive course with us then we have the right to charge you for any services offered or given. Free lessons, evaluation lessons, tests or bookings are at the sole discretion of the management of Best Driving School London. Our invoices and documentary communication will clearly reflect services that are to be paid for and those that are free. Please clarify these points with our administration if you are unclear about any of this.
Guaranteed Pass
We cannot guarantee a driving test pass under our normal terms and conditions for the intensive driving courses but we do offer a Guaranteed PASS course on a special contract-by-contract basis for the individual after a full evaluation. We may on request after we have done a full evaluation, offer the client a guaranteed pass course, subject to the contractual terms and conditions entered into, at a set price per individual. The terms of the Guaranteed pass course will be agreed on an individual basis and be mutually signed by the client and Best Driving School London. Under these circumstances, a separate contract will be drawn up for this purpose. Where there are conflicts in the terms and conditions between these "general terms and conditions" and the "terms and conditions as per the designated Guaranteed pass contract ", (if you the student have entered into a Guaranteed Pass contract with Best Driving School London) then the Guaranteed pass contract terms and conditions will take precedence over these general terms and conditions.
Intensive Driving courses Hours
The number of hours for the courses as mentioned on our pages are recommendations only and should be used as guidelines for students to determine the extent and length of the course they require. The number of hours recommended are for the average student and have been determined by past experience and careful consideration of industry averages. The courses are not a Guaranteed Pass course.
We will do everything in our power for the student to be enabled to attend and sit his agreed driving test, passing first time. During the course of your driving course, your driving instructor may recommend booking additional driving lessons to get you test ready if deemed that you are not test ready or would not be in terms of the course booked by you. If the recommendation of additional lessons is refused, they have the discursion to withhold their car for your driving test if he deems you not test ready. As recognised driving instructors by the Driving and Vehicle Standard Agency, their professional opinion takes precedence.
You have the option to use 1 or 2 of your driving lesson hours as part of an evaluation lesson by an independent Best Driving School instructor if you would like a second opinion on the recommended driving lessons required.
If you require a Guaranteed pass course please contact our offices to make the necessary arrangements.
Test Liability Cover
The terms and conditions relating to our practical driving test cover charge when levied take precedence over this clause. In the alternative, we cannot be held responsible for the mechanical failure of the vehicle prior to or during the driving lesson or driving test, or force majeure. We will endeavour to provide continuous tuition but cannot guarantee a similar vehicle or the same instructor.
Our instructors are registered with the DVSA. If you encounter problems with any of our instructors we undertake to look into the matter and if it is necessary and possible to do so, we will provide you with an alternate instructor.
Our tuition cars are smoke-free, dual-controlled vehicles properly registered and licensed.
All alternative contractual terms and conditions must be confirmed in writing between the parties.
Link to Best Driving School London Learner Driver Insurance Gift Voucher terms and conditions. (CCIGV)
Best Driving School London is not part of the DVSA nor is it affiliated to the DVSA. The instructors that work for Best Driving School London are registered as Approved Driving Instructors (ADI) by the DVSA and are subject to check tests and DBS / CRB checks as required by the DVSA from time to time.
Definitions and clarifications:
All reference to "Best Driving School London", "we", "us", "our" means "Best Driving School London Limited Trading as Best Driving School London or Best Driving School London driving schools". Company Registration no: 13402502 : ~ UK. Also UK VAT Registered.
All reference to "Franchise instructor" means "a self-employed driving instructor driving under the Best Driving School London logo or pre-approved instructors who act for us from time to time".
All reference to "instructors", "instructor", "driving instructor", "driving instructors" means Best Driving School London's franchise driving instructors or instructors pre-approved by Best Driving School London.
All reference to "instructing agents" means any and all external organisations who pass students and clients on to Best Driving School London.
All reference to "you", "your" means "you".
All references to the male gender include the female gender and vice versa.
All reference to the singular refers to the plural, male gender includes the female gender or vice versa.
All reference to "student", "client" refers to the learner driver or person who is in the process of learning to drive or the guardian, parent or authorised representative acting on behalf of the student.
All references to "agent", refers to Best Driving School London and its employees acting on behalf of the client as full contractual representative, deputy, broker and including but not limited to the definition as attributed to "agent" in law.
All references to "DVSA" refers to the "Driving Standards Agency". The DVSA is now referred to as the DVSA (Driver and Vehicle Standards Agency). All references to the DVSA will include the DVSA. (as per the DVSA website "The Driver and Vehicle Standards Agency (DVSA) (Driving Standards Agency, {DVSA}) is one of the executive agencies that forms part of the Motoring and Freight Services group, within the Department for Transport (DfT)."
All references to "DVLA" refers to "Driver and Vehicle Licensing Agency" and is one of the executive agencies that forms part of the Motoring and Freight Services group, within the Department for Transport (DfT).
All references to Best Driving School London terms and conditions, Best Driving School London T and C's, Best Driving School London T&C, Best Driving School London T&Cs or any and all commercial terms and conditions which relate to transactions between, clients, students, instructors, and outside providers and service agents are governed strictly in accordance with our standard terms and conditions depicted on this page.
We assume that if you interact with Best Driving School London directly by telephone, text message, online forms, emails, or by any recognised form of communication, we accept that you have read and understood these terms and conditions ( Best Driving School London T&Cs ). By interacting with Best Driving School London you accept these terms and conditions ( Best Driving School London T&C ) as the primary terms and conditions of the commercial agreements between you and Best Driving School London unless otherwise agreed in writing.
These Terms and Conditions may be varied from time to time. Best Driving School London cannot be held liable in the event of force majeure affecting services. The client understands that in circumstances which can be deemed "force majeure" Best Driving School London cannot be held liable for problems with the delivery of Theory and Driving tests if the timely or otherwise if delivery of such scheduled events has been modified, cancelled or delayed by the DVSA. Best Driving School London will do everything possible to adjust, bring forward or re-book the affected test (Theory or Practical - subject to availability) to a more convenient time.
These terms and conditions take precedence over any and all terms and conditions between Best Driving School London and all interacting third parties unless otherwise agreed in writing. Alternative terms and conditions are only acceptable if explicitly nominated, in writing, to take precedence over these terms and conditions ( Best Driving School London T&Cs ).
Please feel free to mention, or write to us if you are not in agreement with anything in our terms and conditions ( Best Driving School London T&Cs ) as displayed and agreed to on this page.